This return policy is for the use of Vic Ritchey's (VR) Art Website, located at www.vicritchey.com. Each piece of artwork is created and packaged with great care to ensure it arrives safely and in perfect condition. Because every order is printed or prepared specifically for you, all sales are considered final and non-refundable. All products are custom-made to order with you in mind.
However, If your product arrives damaged in the mail, or if there is an error with your order, please contact us within 3 days of delivery with photos and a brief description of the issue. I'll be happy to work with you to replace the item or provide a suitable resolution. You may send your photo verification of the damaged goods to info@vicritchey.com or via the Contact page.
Please note that colors of the products on the website may vary slightly from what you see on your screen due to individual monitor settings, and these variations are not considered defects.
We will only issue a replacement once the damage is verified. Please note that each print is custom-made to order. We do not accept returns or offer a refund for change of mind. Additionally please ensure that your address has been entered correctly when ordering. We are not able to reship or refund any lost items due to incorrect shipping details.
Unless otherwise stated, shipping costs are included in the sale price when purchasing online through this site.
Your satisfaction means a great deal, and you should feel confident and happy with your purchase. If you have any questions before placing an order, feel free to reach out through the Contact page—I’m always glad to help. We will attempt to ensure your satisfaction and rectify any issues within our control.
